My order was delayed by 2 weeks so I messaged them and they said would you like a return or send another batch of clothes out. 65 reviews from ZARA employees about working as a Customer Service Representative at ZARA. Customer Service Representative (Current Employee) - Saint-Bruno-de-Montarville, QC - 19 June 2016 Being a customer service representative had more pros then cons. The overall rating of the company is 1.6 and consumers are mostly dissatisfied.. got it out on 20th to wrap to find the product was covered in mud. We have spoken to customer services 8 times over the past 3 weeks and not one person has been able to tell us why there is a hold up. - Michael K. Zara Overview. - Sheila C. I really appreciated the communication from the shop throughout the experience. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Zara.com Customer Service. I returned 3 items by post and Zara gave me a refund only for 2 items. The worst customer service I have come… The worst customer service I have come across. Since that time, it appears Zara has undergone quite a few changes, largely through an increased investment and focus on technology. Joti Singh. … shame on them. My order arrived damaged, opened, items missing and the clothes that actually were inside, filthy. By understanding what motivates its “fashionista” customers, Zara has changed the definition of success in fashion retail. Not sure if this is with Zara itself (store closures due to poor sales during pandemic) or their dispatch company(s). Zara customer service is such a liar. ", "Do not shop from this retailer (and if … Send an email with your message to that address and remember to include your full phone number, including your international code, so they can assist with your issue. I ordered about £100 wot th of clothes. So disappointed. Never again. Zara’s – Customer Service Level Any successfully marketing strategy will place the customer in the center of a circle surrounded by the four P’s (product, place, promotion and price) understanding that the customer is not part of the marketing mix, but rather the target of all marketing efforts. Contacting Zara. We have been waiting 28 days for an order to be delivered that was advertised as 2-3 days. How they changed the definition of success in fashion retailing. “ Worst customer service EVER… Worst customer service ever experienced. Rather than trying to call Zara we recommend you tell us what issue you are having and then possibly contact them via email or phone or web. Stay away from this Zara store. In 2016, the service agents responded to more than 17 million customer inquiries, Kohan found. Learn about ZARA culture, salaries, benefits, work-life balance, management, job security, and more. Recent recommendations regarding this business are as follows: "Do not purchase online. I was working in one of the stores based in Madrid as a customer service/sales advisor, where I … Zara has a consumer rating of 2.24 stars from 866 reviews indicating that most customers are generally dissatisfied with their purchases. If you go there to return stuff that you purchased online, they give an attitude like you have never seen before. Show 44 comments Joti Singh. I had a txt from Hermes to say they had delivered my order and a black square was the photo as to where my parcel was. It is the flagship chain store of the Inditex group, the world's largest apparel retailer. “Zara actually listens and reacts to customer feedback … HORRENDOUS CUSTOMER SERVICE HORRENDOUS CUSTOMER SERVICE. The refund had not come through for 2 months. Zara’s unrelenting focus on the customer is at the core of the brand’s success and the heights it has achieved today. As a customer, I have never felt so well taken care of. Completely unhelpful and considering I was making a very large order they clearly do not value their customers. Salary information comes from 17 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. Facebook 0 Twitter Pinterest 0 0 Likes. As the part of the content development team, she contributes to the blog, customerservice.ae, and also writes on-page & off-page articles, press releases, classified ads and other content for search engine optimization. Customer service and quality repair are top-notch, keep up the good work. I was meant to have my parcel delivered on the 5th December after I ordered it on the 26th November and it’s a large order. Absolutely discussing customer service… Absolutely discussing customer service from Zara. Maybe Zara’s live chat feature can eventually evolve into a chatbot. There was a fascinating story around how Zara co-creates its products leveraging its customers’ input. All the shoes I have purchased have been sturdy, stylish, and fit nicely. - Jean O. Zara's customer service go out of their way to be condescending. Zara has the worst and I mean the worst… Zara has the worst and I mean the worst customer service. Zara Collection is one of the UK's largest independent Asian fashion retailers, being in the business of ethnic wear since 1980. Average ZARA Customer Service Representative hourly pay in the United States is approximately $14.68, which is 13% above the national average. I am very disappointed with the whole experience of dealing with Zara Home, the only aswer is standard messages, service doesn't exist there, as simple as that. Why ZARA Stores Became a Customer Magnet. Common problems addressed by the customer care unit that answers calls to 212-355-1415 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. You can find contact details for Zara.com above.. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. Zara please do something about this, do any of you read these reviews!!! i ordered a product from here for my sister for Christmas, it arrived 5th Dec so stuck in in my spare room with all my other packages that were presents. I was polite, never rude (cos hey that doesn't really get you anywhere in life) and really just wanted a human to check on the status of my order to make sure it wasn't lost. This live chat is simply a customer care tool, and not a personal shopper or style advisor service. Looks brand new. Initial Zara.com complaints should be directed to their team directly. Zara Ali has been working with LiveAdmins LLC since 2012 as a writer, copywriter and business development professional. In case you didn't realize there was an alternative, the best phone number for Zara customer support is 212-355-1415. 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